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Case Study: UK Manufacturer does not run dry with expert export advice from Customs Manager Ltd

(FREE) This UK manufacturer hired our export controls consultant to ensure full compliance with dual-use item exports to the EU after Brexit


When is comes to sensitive electrical and electronic equipment for protection against the harmful effects of condensation, humidity and pressure, no-one does it better than this specialised UK company, serving a wide range of EU and global customers. Since Brexit, moving their products to the EU has become increasingly difficult especially as they could be deemed "dual-use" item, under certain circumstances.


Are these harmless moisture absorbers really export controlled?

Normally, desiccators are harmless. They absorb moisture in a machine. But when they had to be exported from the UK o the EU and build into an application for the defence industry, questions arose regarding their export control compliant treatment, in particular, if such items would require a licence after Brexit.


Conflicting advice required clarification by an export controls consultant


The company has carried out first online research into the need to obtain an export licence but were overwhelmed by the sheer volumes of well-intentioned advice on gov.uk. Asking in the industry, they obtained contrary high-level advice:


“I would say that as the item is specifically designed for use in the defence industry it is highly likely that a military licence will be required"
“In any case, from my point of view, I can’t imagine that will force you to consider it as a military item”

Nature of instruction and challenge involved


The company hired a global trade expert from Customs Manager Ltd. to address the following questions:

  • When is an export licence required and when not?

  • What were the effects of Brexit on EU-UK dual use item trade?

  • How do you determine a licence requirement?

  • What is SPIRE and what is a general licence?

  • How do I successfully apply for the right licence?

  • What processes and procedures do I need to have in place to run an effective export control programme?


How did we tackle the challenge?

After the first initial call, the plan was made to address all of these questions:


The export controls consultant answered most questions in a detailed analysis and report, which could be leveraged for internal discussions and with the authorities, showing the effort the company would go through to export compliantly.

how you tackled the challenge; evidence of how you went 'the extra mile' for your client; result of your involvement for the benefit of the client).


There would be a separate note on how Brexit affected their operation.


Both notes would be written, in an easy-to-understand, straightforward matter and with many examples to allow for real life application of complex law. For each note, a live meeting took place to


Finally, their dedicated global trade expert offered live, hands-on training on how to lodge an export control application in the UK's Export Control Licence system SPIRE.



How did we go the extra mile ?


Writing the report and debriefing the client was not good enough. We offered to use our multilingual skills to explain the outcome of the research to the European contractual partners in their local language and create common understanding of the challenges caused by Brexit. We also liaised with the UK authorities to support a swift application process and with the EU national customs authorities to ensure there was no "showstopper" on import into the EU. Finally, we offered, 12 months on-going support plan after the engagement came to an end. This would allow the customers to keep learning about export controls through our expert blogs and get questions answers through the VIP helpline long after the initial consultation was over. Together with our export control legislative monitoring, these clients are always up to and never miss and important update now.


What was the benefit of involving the export controls consultant of Customs Manager Ltd. for this company?



How can we help you?


About Customs Manager Ltd.

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