Terms & Conditions of our Trade Intelligence Service

Arne Mielken
Sep 24
8 min read

Date of last Update: 24 september 2025

1. Introduction

1.1 These Terms and Conditions govern the use of the Trade Intelligence Service ("the Service") provided by Customs Manager Ltd ("the Company"). By subscribing to or using the Service, you agree to comply with these terms.

1.2 The Company reserves the right to modify these terms at any time. Continued use of the Service constitutes acceptance of any changes.

2. Websites

2.1 Customs Manager Ltd operates two websites: www.customsmanager.org and www.customsmanager.info.

2.2 The dedicated website for trade intelligence services is www.customsmanager.info.

2.3 By using and/or submitting an order through these websites, you signify your understanding of and agreement to these Terms and Conditions and the Customs Manager Ltd Privacy Policy. If you disagree, please discontinue using our websites immediately.

3. Online Ordering of Our Services

3.1 Submitting Your Order

By placing an order through www.customsmanager.info, you offer to subscribe to or purchase selected trade intelligence services, such as weekly updates, paywall-free access to expert blog entries, and free or discounted services (e.g., bespoke advisory, consultancy, training, and customs clearance).
We will confirm receipt of your order as soon as possible; however, this does not confirm acceptance of your offer.
Customs Manager Ltd will email you separately to confirm or decline your order. The Company reserves the right to accept or reject any order.
If you do not receive confirmation, please get in touch with us through our support channels.

3.2 Contract Formation

No contractual obligations arise until Customs Manager Ltd confirms acceptance of your order.
Any resulting contract is between you and Customs Manager Ltd for the relevant trade intelligence services.

3.3 Use of Personal Data

Any personal data collected while using www.customsmanager.info will be handled in accordance with our Privacy Policy, available on www.customsmanager.org.
Your details, including name, address, and payment information, will be securely stored for subscription purposes.
By placing an order, you consent to receiving service-related communications via email, including order confirmations and occasional surveys. You may opt out of marketing communications at any time.

4. Pricing and Payment

4.1 Pricing

Unless stated otherwise, all prices on www.customsmanager.info exclude applicable taxes and fees, which may be added at checkout. By purchasing any of our paid plans, you acknowledge that taxes may be automatically added to the checkout amount for all online transactions, regardless of your location or legal requirements. You agree that any taxes, once paid, cannot be refunded.
If a pricing error occurs, the Company will contact you to confirm whether you wish to proceed with the purchase at the correct price.
A service fee may be charged by the payment processing provider, which is outside the control of Customs Manager Ltd.
Prices can be modified anytime, although we will undertake best efforts to notify you of price changes as early as possible.

4.2 Payment Methods

Payments can be made securely via credit card, debit card, or PayPal on www.customsmanager.info.
Where payment by invoice is requested, immediate access to the paid plan will not be provided. Access will only be granted once the payment has been received and processed.
All transactions are encrypted using Secure Socket Layer (SSL) technology for security and compliance with PCI DSS standards.

4.3 Subscription and Payment Terms

The service offers free and paid subscription plans detailed on the website.
Payments must be made in full and in advance unless otherwise agreed.
The Company reserves the right to suspend or terminate access if payment is not received.
No refunds are provided for any payments made, especially when cancellations occur before the agreed-upon subscription's full term ends.

4.4. Chargeback

At Customs Manager Ltd, a chargeback occurs when funds from a customer’s credit card payment are returned, typically because the customer does not recognize the payment or believes goods or services were defective, not as described, or not delivered.
Chargebacks create administrative burden, incur fees, and excessive occurrences can lead to changes in payout policies, additional verification steps, or account suspension.
The Companyhas a chargeback policy requiring a ratio of 1% or fewer and proactively prevents chargebacks by monitoring upcoming payments, clearly communicating subscription renewals (including that annual PRO subscriptions may appear as “WIX” on statements), offering open customer communication, and requiring written acknowledgment of terms and chargeback policies.
All unjustified chargebacks will be disputed with supporting documentation such as proof of delivery, invoices, customer communications, photos, terms and conditions, and rebuttal letters.
Each chargeback is handled case by case, documented, and monitored until resolved, ensuring transparency, professionalism, and protection of both the Company’s accounts and customer relationships.

Find out more about Chargeback

5. Service Description

5.1 Customs Manager Ltd- Trade Intellgience Serivces provides access to customs, export control and sanctions updates, reports, and analysis for the European Union, United Kingdom, and the United States of America.

5.2 Customs Manager Ltd. offers a free e-mail newsletter, called "The Monday Mandate" and three paid plans which offer access to our weekly deep-dive, PDF "Magazines".

5.3. Weekly updates are provided through the following publications:

The Customs Watch EU & UK: Covers customs regulations and trade policy for the EU and UK.
The Export Control & Sanctions Watch: Focuses on global export controls, sanctions regimes, and compliance requirements.
The Customs Watch USA: Provides insights into U.S. customs regulations and enforcement trends.

5.5. All content provided by Customs Manager Ltd, including articles, updates, training materials, and communications, is for general informational purposes only. It does not constitute legal, financial, tax, compliance, or other professional advice. No action should be taken based on this content without seeking appropriate independent professional guidance. Customs Manager Ltd expressly disclaims all liability for any loss, damage, or consequences arising from reliance on the content.

5.6.Weekly updates are issued within seven days (Monday to Sunday), except during August and the last two weeks of December. The Company may define additional blackout periods at its sole discretion.

6. User Obligations

6.1 Subscribers are required to provide and maintain complete, accurate, and up-to-date registration and account information at all times. Any false, incomplete, or misleading information may result in suspension or termination of access.

6.2 Users are strictly prohibited from copying, reproducing, distributing, transmitting, publishing, or reselling any content or materials from the Service without the Company’s prior written consent. Unauthorized use will be treated as a material breach and may result in legal action.

6.3 Subscriptions are personal, non-transferable licenses granted solely to the named individual subscriber. Sharing login details, granting access to, or otherwise distributing content to non-subscribers is strictly prohibited and constitutes grounds for immediate suspension or termination.

6.4 Subscribers must use the Service in full compliance with all applicable laws, regulations, and contractual obligations. Any unlawful, fraudulent, or abusive use will result in termination and may be reported to the relevant authorities.

7. Intellectual Property

7.1 All content, materials, and information provided through the Service remain the sole intellectual property of Customs Manager Ltd and are protected by copyright, trademark, and other applicable intellectual property laws.

7.2 Subscribers are granted a limited, revocable, non-exclusive, and non-transferable license to access and use the content strictly for personal or internal business purposes in accordance with these Terms.

7.3 Any unauthorized copying, reproduction, modification, distribution, transmission, resale, or public display of the content, in whole or in part, is strictly prohibited and constitutes a material breach of these Terms.

7.4 The Client expressly acknowledges and agrees that all copyright, ownership, and proprietary rights in the content belong to Customs Manager Ltd, unless otherwise expressly attributed to third-party sources.

8. Disclaimer and Limitation of Liability

8.1 The Company makes no warranties regarding the information's accuracy, completeness, or reliability. The information provided on www.customsmanager.info is for general informational purposes only and does not constitute legal advice. The interpretation and application of laws may vary depending on the specific circumstances of each case. Accordingly, this information should not be relied upon as a substitute for obtaining professional legal or other expert advice tailored to your specific situation. The Company strongly recommends consulting with a qualified professional before making any decisions or taking any actions based on the information provided.

8.2. The Company shall not be held liable for any decisions made or actions taken by any party in reliance on the information contained in this document or any other document or online resource provided by The Company

8.3. The Company is not liable for any loss or damage resulting from reliance on the Service. In particular, The Company disclaims any liability for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of profits, revenue, business opportunities, or data, even if the Company has been advised of the possibility of such damages.

8.4. The Service may include links to third-party websites, for which the Company assumes no responsibility. While Customs Manager Ltd makes reasonable efforts to ensure the accuracy and completeness of the information provided, users are solely responsible for exercising their own judgment and discretion when relying on such information.

9. Termination, Cancellation and Refund Policy

9.1 Cancellation terms depend on the subscription period, but you can cancel your subscription at any time.

9.2. Upon cancellation, you will only be charged for the current billing period, and no further charges will occur once the period ends.

9.3. Cancellation is done through the subscriber's online account.

9.4 The Company reserves the right to terminate access if a user violates these Terms and Conditions.

9.5. The Company may offer a free trial period. If you do not cancel within the free trial period, we assume you wish to move to a paid plan and will process your payment and convert your free trial into a paying contract.

9.6 Unless cancelled within the required timeframe, your subscription will automatically renew for the next subscription period, and the applicable charges will be applied to the payment method stored in your account. You acknowledge and agree that the charge may be processed by our payment provider, WIX, and not directly by Customs Manager Ltd.

9.7 In the event that you request a chargeback with your credit card provider due to non-recognition of an automatic renewal charge, you acknowledge and agree that if you have not cancelled the subscription in accordance with the above Terms, you are herewith instructing your bank to void any such chargeback request and process the payment as originally planned.

9.8. Where you are entitled to a 14-day 'cooling-off' period during which you may cancel your subscription and receive a full refund, please note that where you access our digital content before the end of the 14-day cooling-off period, you agree to waive this right. By subscribing to a paid plan with us, you acknowledge that you waive your right to a cooling-off period, and we will begin delivering the content to you immediately.

9.9. The cooling-off period does not apply to plans with durations shorter than 14 days. Please note that, as a general rule, we do not offer refunds once a purchase is made. Therefore, we encourage you to carefully review all details before entering your payment information to ensure you are comfortable with your subscription.

10. Invoices

10.1 Invoices for monthly or annual subscriptions shall only be issued upon request, in order to minimize administrative costs. Notwithstanding the foregoing, it is important to note that such a request will not grant immediate access to the paid plan. Access will only be granted once payment has been received and processed.

10.2 Invoices will be issued at the end of the month for the subscription that has occurred during the current month.

11. Governing Law and Jurisdiction

11.1 These Terms and Conditions shall be governed by, and construed in accordance with, the laws of England and Wales.

11.2 Any dispute arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.