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LEGAL INFORMATION

Privacy Policy

Last updated: 3 November 2026

Section 01

Introduction

Customs Manager Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, subscribe to our newsletters, register for Customs Manager PRO, purchase our services, participate in training or events, or otherwise interact with us.

Customs Manager INFO provides customs and global trade intelligence, professional information, practical resources and training for businesses and individuals involved in international trade.

This Policy covers our public website, free content, newsletters, paid subscriptions, trial accounts and associated services.

We aim to be transparent about the information we collect, how we use it and the choices available to you.

Section 02

Who we are

Customs Manager Ltd
42 Essex Street
Temple
London WC2R 3JF
United Kingdom

Website: https://www.customsmanager.info
Email: info@customsmanager.org

Customs Manager INFO and Customs Manager PRO are operated by Customs Manager Ltd. For the purposes of applicable data protection legislation, Customs Manager Ltd acts as the data controller for the personal information described in this Policy. References to "Customs Manager", "we", "us" and "our" mean Customs Manager Ltd.

We process personal information in accordance with applicable data protection legislation, including:

  • UK General Data Protection Regulation (UK GDPR).

  • Data Protection Act 2018, as amended.

  • Privacy and Electronic Communications Regulations 2003 (PECR).

  • EU General Data Protection Regulation (EU GDPR), where applicable.

  • Applicable US state privacy legislation, where relevant.

Section 03

What personal information do we collect?

The information we collect depends on how you interact with our website and services. We only collect information that is reasonably necessary for the relevant purpose.

3.1 Website visitors

  • IP address and approximate geographical location.

  • Browser type and version.

  • Device and operating system information.

  • Website pages visited.

  • Date and time of visits.

  • Referral sources.

  • Website navigation and interaction information.

  • Cookie and similar technology information.

We use this information to operate, protect and improve our website and understand how visitors use our services.

3.2 Newsletter subscribers

  • Name.

  • Email address.

  • Company name, where provided.

  • Job title, where provided.

  • Country or region, where provided.

  • Newsletter subscription preferences.

  • Email delivery and engagement information, where available.

Applies when you subscribe to our free newsletter, Friday Weekly Brief or other communications. Our newsletter distribution is supported by SendFox. We use this information to manage subscriptions, deliver requested communications and understand the effectiveness of our newsletters.

3.3 Customs Manager PRO subscribers and trial users

  • Name and email address.

  • Company and professional information.

  • Account registration details.

  • Login and authentication information.

  • Subscription type and status.

  • Trial registration and expiry information.

  • Payment and transaction information.

  • Platform access and usage information.

  • Saved preferences and interaction history, where available.

  • Customer service and support communications.

We use this information to create and manage accounts, provide subscription access, administer payments, support customers and improve the platform.

3.4 Customers and business contacts

  • Name and business contact details.

  • Company name and business address.

  • Job title and professional role.

  • Telephone number and email address.

  • Enquiry and correspondence details.

  • Contractual and transaction information.

  • Information necessary to provide the requested service.

3.5 Training, events and downloads

  • Name and email address.

  • Company and professional details.

  • Registration and attendance information.

  • Course participation and completion information, where applicable.

  • Feedback and evaluation responses.

  • Information needed to administer the relevant service.

Section 04

How we use your personal data

  • We use personal data for legitimate business and service-related purposes, including:

  • Providing access to Customs Manager INFO and Customs Manager PRO.

  • Managing user accounts, subscriptions and free trials.

  • Delivering newsletters, updates and other communications you request.

  • Providing access to articles, Customs Watches, Implementation Playbooks, Masterclasses and other resources.

  • Processing purchases and managing payments.

  • Responding to enquiries and providing customer support.

  • Managing training sessions, events and registrations.

  • Improving our website, platform, content and services.

  • Understanding how users interact with our content and services.

  • Managing our business operations and records.

  • Meeting legal, regulatory and contractual obligations.

  • Protecting our website, services and business against fraud, misuse and security risks.

  • We do not collect or use personal data for purposes that are incompatible with those explained in this policy without providing further information where required.

SECTION 05

Our lawful bases for processing

We process personal data only where we have a lawful basis under applicable data protection legislation.

Depending on the purpose, we rely on the following lawful bases.

Contract

We process personal data where it is necessary to provide a service, manage your account, administer a subscription, process a purchase or fulfil our contractual obligations.

Legitimate interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

These interests may include improving our services, managing customer relationships, maintaining website security, understanding platform usage and developing our business.

Consent

We rely on your consent where required, including for certain marketing communications and non-essential cookies or similar technologies.

You can withdraw your consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

Legal obligation

We may process personal data where necessary to comply with legal or regulatory requirements.

If you subscribe to a Customs Manager newsletter or request information from us, we may use your email address to send the communications you have requested.

Our newsletter service is managed through SendFox.

We may also send information about Customs Manager services, events, training, resources and subscriptions where permitted by applicable marketing legislation.

We will obtain consent where required or rely on another permitted basis under applicable electronic marketing rules.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at info@customsmanager.org.

Unsubscribing from marketing communications will not affect essential service-related messages, such as account, subscription or payment notifications.

SECTION 06

Newsletters & Marketing

SECTION 07

Customs Manager PRO accounts and subscriptions

  • If you register for Customs Manager PRO, start a free trial or purchase a subscription, we process the personal data needed to manage your account and provide the service.

  • This may include: creating and maintaining your account; managing your subscription and access rights; providing access to PRO content and services; managing trial periods and subscription renewals; responding to account and technical enquiries; communicating important service updates; managing billing and payment administration.

  • We may also use information about how you interact with the platform to improve content organisation, navigation and the user experience.

  • Payment transactions are handled through the payment provider presented during the checkout process. We do not include unverified payment-provider details in this policy. The payment provider may process your payment information under its own privacy policy and terms.

SECTION 08

Cookies and analytics

Our website uses cookies and similar technologies to support website functionality, understand website usage and improve our services.

We use Wix Analytics and Google Analytics to collect information about website traffic and visitor interactions.

Depending on your settings and the technologies in use, cookies and similar technologies may collect information such as:

• Pages visited.
• Time spent on pages.
• Browser and device information.
• Referral sources.
• General website usage patterns.
• Interactions with website features.

We use Wix as our website platform and Wix CRM for relevant customer relationship management activities.

Some cookies are necessary for the website to operate. Other cookies, including certain analytics and marketing technologies, may require your consent.

You can manage your cookie preferences through the cookie controls made available on our website and through your browser settings.

Blocking certain cookies may affect website functionality.

Further information about the cookies we use and how to manage them should be provided in our separate Cookie Policy.

Section 09

Third-party service providers

We use external service providers to operate our website, deliver our services and manage our business.

These providers may process personal data on our behalf or as independent controllers, depending on the service they provide.

Our current service providers include:

Wix

We use Wix to host and operate our website. Wix also provides website-related services and our CRM functionality.

SendFox

We use SendFox to manage newsletter subscriptions and deliver email communications.

Google

We use Google Analytics to understand website traffic and visitor interactions. We may also use other Google services in connection with our business and website operations.

Payment providers

We use an external payment provider to process transactions. The provider's identity and applicable privacy information are presented as part of the payment process.

AI service providers

We use artificial intelligence tools in certain business and service-delivery activities. These tools may process subscriber or customer information where necessary for the relevant task.

We take steps to ensure that personal data is handled appropriately when using external providers. This includes considering the nature of the information shared, the purpose of processing, applicable contractual safeguards and the provider's data protection arrangements.

We do not authorise service providers to use personal data for purposes unrelated to the services they provide to us unless they act as independent controllers under their own terms and privacy policies.

SECTION 10

Use of AI

We use AI tools to support certain business activities and improve the delivery and development of our services.

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Depending on the task, these activities may include:

  • Organising and analysing information.

  • Supporting customer service and administrative workflows.

  • Assisting with internal research and content-related processes.

  • Supporting the delivery and improvement of our services.

  • Helping manage business information and operational tasks.

  • ​

AI tools may process subscriber or customer information where this is necessary for a specific business purpose.

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We take steps to limit the personal data shared with AI tools to what is reasonably necessary for the task. We also consider the security, confidentiality and data protection arrangements of the providers we use.

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We do not intend to make decisions producing legal or similarly significant effects about individuals solely through automated processing without the safeguards required by applicable data protection law.

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If you have questions about how your information is used in connection with AI tools, contact info@customsmanager.org.

SECTION 11

International transfers

Some of our service providers operate internationally. This means personal data may be transferred to or accessed from countries outside the United Kingdom or the European Economic Area.

Where personal data is transferred internationally, we take steps to ensure that the transfer complies with applicable data protection legislation.

Depending on the circumstances, safeguards may include:

  • An adequacy decision issued by the relevant authority.

  • Standard Contractual Clauses approved by the European Commission.

  • The UK International Data Transfer Agreement or UK Addendum, where applicable.

  • Other lawful transfer mechanisms recognised under applicable data protection legislation.

You can contact us if you would like further information about international transfers and the safeguards used.

Depending on the circumstances, safeguards may include:

  • An adequacy decision issued by the relevant authority.

  • Standard Contractual Clauses approved by the European Commission.

  • The UK International Data Transfer Agreement or UK Addendum, where applicable.

  • Other lawful transfer mechanisms recognised under applicable data protection legislation.

You can contact us if you would like further information about international transfers and the safeguards used.

SECTION 12

How long we keep personal data

We retain personal data only for as long as necessary for the purposes for which it was collected. Retention periods depend on the type of information, the purpose of processing and applicable legal requirements.

For example:

  • Newsletter information is retained while you remain subscribed, subject to any records we need to keep to demonstrate compliance with marketing rules.

  • Account information is retained while your account is active and for a reasonable period afterwards where necessary.

  • Subscription and transaction records may be retained to meet accounting, tax and legal obligations.

  • Enquiry and correspondence records are retained for as long as necessary to manage the enquiry and any resulting business relationship.

  • Website and analytics information is retained in accordance with the settings and retention periods of the relevant services.

When personal data is no longer required, we will securely delete it or anonymise it where appropriate.

Section 13

How we protect personal data

We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration or destruction.

These measures are intended to reflect the nature of the information we process and the risks associated with its use.

Access to personal data is limited to individuals and service providers who need it for legitimate business purposes.

No website, online platform or electronic transmission can be guaranteed to be completely secure. We take reasonable steps to protect the information entrusted to us.

SECTION 14

Your data protection rights

Depending on your location and the applicable legislation, you may have the right to:
 

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request erasure of your personal data in certain circumstances.

  • Request restriction of processing in certain circumstances.

  • Object to processing based on legitimate interests.

  • Object to direct marketing.

  • Request the transfer of your personal data where the right to data portability applies.

  • Withdraw consent where processing is based on consent.

  • Complain to a relevant data protection authority.
     

These rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request.

To exercise your rights, contact us at info@customsmanager.org.

We aim to respond within the time limits required by applicable data protection legislation.

SECTION 15

Complaints

If you have concerns about how we handle your personal data, please contact us first at info@customsmanager.org.

You also have the right to lodge a complaint with the relevant data protection authority.

In the United Kingdom, this is the Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

If you are located in the European Economic Area, you may also contact the data protection supervisory authority in your country.

SECTION 16

Links to other websites

Our website and content may contain links to external websites, including government authorities, industry organisations and other third-party resources.

We are not responsible for the privacy practices, content or security of external websites.

We recommend that you read the privacy policies of any external websites you visit.

Section 17

Children's privacy

Our services are intended for business users and professional audiences. They are not designed for children.

We do not knowingly collect personal data from children through our services.

If you believe that a child has provided us with personal data, please contact us so that we can investigate and take appropriate action.

Section 18 

 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology or legal requirements. Any changes will be published on this page. The date at the beginning of the policy indicates when it was last updated. We recommend reviewing this page periodically.

Section 19

Contact

If you have any questions about this Privacy Policy, our use of personal data or your data protection rights, contact:

COMPANY
Customs Manager Ltd

EMAIL
info@customsmanager.org

ADDRESS
42 Essex Street
Temple
London WC2R 3JF
United Kingdom

WEBSITE
https://www.customsmanager.info

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