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Rejected Imports: How to get your money back

Businesses can reject your goods when they are not up to standard. Find out how to reclaim your taxes paid for faulty or wrong goods (S,P)

Find out how to claim repayment or remission of customs charges paid on rejected imports customs forms issued by customs authorities.

Businesses can claim for repayment or remission of customs charges on goods you have been charged import duties on (including import VAT) at their border, which:

  • do not meet the conditions of their contract

  • are defective

  • are damaged before customs clearance

Businesses cannot make a repayment or remission of customs charges claim for goods they have bought when VAT has been charged at the point of sale unless you are a VAT-registered business. If you are not a VAT-registered business, the seller or online marketplace you bought the goods from should refund you the VAT.

When to apply

You must submit your claim one year from notification of the debt for rejected imports. Customs authorities usually can extend these time limits if there are exceptional circumstances (for example, a fire or flood has destroyed your records). You may contact the authorities to ask for a time limit extension.

What you’ll need

You must attach any supporting documents to the form, such as:

  • a copy of the import invoice

  • documentary proof of entitlement

  • a calculation worksheet if you’re claiming a proportion of the charges paid

How to claim

There are forms electronically or .pdf that the customs authorities will ask you to complete. For example, in the UK, there is form C&E1179

  • import duty

  • Common Agricultural Policy and anti-dumping duty charges

  • VAT and excise duty paid on rejected imports

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